Collection Strategy

August 1, 2024 by Cali Thompson in Collection Strategy

Understanding the Consumer Spending Split and How to Recover More Across the Divide

It’s becoming a familiar headline: US household debt keeps climbing and delinquency rates keep rising. According to the Federal Reserve Bank of New York’s Quarterly Report on Household Debt and...

July 29, 2024 by Missy Meggison in CFPB

insideARM Weekly Recap – Week of July 22nd, 2024

We know that ARM industry professionals are pressed for time. This is why the editorial team at insideARM sifts through all the news and highlights only the most important stories...

Blacksalmon / Adobestock

July 25, 2024 by BridgeForce . in Collection Strategy

Curbing Collections Complaints: Simple Fixes to Reduce Customer Dissatisfaction

Debt collection complaints accounted for 7% of more than 1.6 million customer complaints fielded by the CFPB in 2023. Over the years, many solutions were developed to curb collections complaints....

Drobot Dean / Adobestock

July 15, 2024 by Bryce Noel in Collection Strategy

insideARM Weekly Recap – Week of July 8th, 2024

insideARM is here to help you keep up with the fast-paced ARM industry. This often requires keeping a finger on the pulse of the regulatory bodies, providing advice for more...

yeyen / AdobeStock

July 10, 2024 by Andrew Domino in Collection Strategy

Build a Collections Repayment Program Strategy to Break Free from Broken Promises

Repayment programs are crucial in collections, but many fail. Here are the essential elements for a successful repayment program strategy and tips to enhance collections conversations to ensure the right...

danijelala / AdobeStock

July 2, 2024 by Cali Thompson in Collection Strategy

The Roller Coaster of Consumer Spending, the Whiplash of Consumer Sentiment, and How to Effectively Engage for Collections

At the end of 2023, economists were hoping for a “boring” 2024—just a relatively uneventful year thanks to a soft landing with downward trends for inflation, unemployment, and interest rates. But...

Kurhan / AdobeStock-

June 27, 2024 by BridgeForce . in Artificial Intelligence

Debt Collection Industry Trends and Insights 2024

In the evolving landscape of collections and loss mitigation, understanding the operational challenges and emerging trends is crucial for developing effective strategies. So, we pulsed the industry to shed light...

motortion / Adobestock

May 28, 2024 by Bryce Noel in Artificial Intelligence

insideARM Weekly Recap – Week of May 20th, 2024

The ARM Industry is hard enough to keep up with during a normal week; last week (and with the CFPB in rare form) it was basically a full-time job in...

James Steidl / AdobeStock

April 22, 2024 by Bryce Noel in Artificial Intelligence

insideARM Weekly Recap- Week of April 15, 2024

The insideARM editorial team aims to bring you the 3 things from the ARM Industry that you need to know each week. This week that included a piece about AI...

Kurhan / AdobeStock-

April 8, 2024 in Collection Strategy

[Video] Unlocking a Consumer's True Capacity to Pay

Did you know that a consumer’s credit score isn’t the most indicative measure of their capacity to pay? Credit scores lag, they don’t provide a full picture, and they can’t...