“Routine Practice Evidence” Carries the Day for TCPA Defendant on Summary Judgment

Published on September 22, 2022 at 3:00 pm

Editor's note: This article is provided through a partnership between insideARM and  The Troutman Firm, which provides a steady stream of timely, insightful and entertaining takes on TCPAWorld.com of the ever-evolving, never-a-dull-moment Telephone Consumer Protection Act. The Troutman Firm—and all insideARM articles—are protected by copyright. All rights are reserved

One of the most important pieces of evidence in any case for a TCPA defendant is evidence of their policies and procedures.

Such evidence is particularly important in defeating certification–if a Plaintiff seeks to certify a class of “exceptions” to the policy there are almost certainly individualizied issues at stake–but it can also find pay dirt at the summary judgment phase.

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