Court Finds Servicer’s Neutrally-Worded Voicemail Advising of Payment Options Does Not Constitute Debt Collection

Published on August 11, 2022 at 2:00 pm

Editor's note: This article is provided through a partnership between insideARM and  The Troutman Firm, which provides a steady stream of timely, insightful and entertaining takes on TCPAWorld.com of the ever-evolving, never-a-dull-moment Telephone Consumer Protection Act. The Troutman Firm—and all insideARM articles—are protected by copyright. All rights are reserved

Really interesting one for the servicers and collectors out there.

Similar to the TCPA’s marketing vs. informational messaging divide, there continues to be a divide between collection vs. informational messaging in the FDCPA context.

In Hurtser v. Specialized Loan Servicing, Case No: 4:21-cv-00318 (E.D. Mo. Aug. 5, 2022) the Court considered whether the following voicemail constituted debt collection:

View this content by subscribing

Please register to unlock this content

I already have an account. Log in