The way debt collection agencies communicate with consumers is evolving rapidly. You need to know how digital consumer communication strategy has changed - or hasn't changed - at your vendor / partner debt collection agencies. Want to find out how to evaluate your agency partner's performance and digital debt collection strategy efficiently? Want to make sure agency partners have consumer communication strategies in place that are both effective and consumer friendly?
The following KPIs will tell you a LOT about the state of your partner's digital communcation strategy.
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