TCN Launches Online Regulation F Guide for Collection Agencies to Maintain Compliance in Their Communication Practices

ST. GEORGE, UT -- TCN, Inc.a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of "A Comprehensive Guide to Regulation F and How It Impacts Debt Collection," an online guide that details the new rules announced by the Consumer Financial Protection Bureau (CFPB) in its interpretation of the Fair Debt Collections Practices Act (FDCPA), which takes effect on Nov. 30, 2021.

“Regulation F has caused collections and call centers to step back and take a hard look at their compliance with national standards. It can be difficult to understand exactly where your company falls in terms of the newest compliance regulations,” said McKay Bird, chief marketing officer at TCN. “At TCN, we strive to make the implementation of Regulation F as seamless and carefree as possible for our customers with this new, robust library of resources and compliance best practices.”

Enforced by the CFPB, Regulation F is a rule of the FDCPA, which significantly impacts the overall debt collection process. The regulation outlines prohibitions on harassment or abuse, false or misleading representations and unfair practices by debt collectors. The new regulation applies to collection agencies, debt buyers, collection law firms and loan servicers. It will create the need for them to make significant changes on how and when they can communicate with debtors.

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