CFPB publishes FAQs regarding Limited Content Messages and Call Frequencies

On October 1, 2021, the CFPB published Frequently Asked Questions (FAQs) related to the Limited Content Message and Call Frequency Presumptions included in Regulation F (Reg F). These FAQs are a Compliance Aid designed to help collection agencies comply with Reg F, which goes into effect on 11/30/21. Per the CFPB's January 27, 2020, Policy Statement, "Compliance Aids are not rules. Rather, they present the requirements of existing rules and statutes in a manner that is useful for compliance professionals, other industry stakeholders and the public."

The FAQ topics are listed below. In response to each of these questions, the CFPB provided guidance on the issue and the appropriate cite to Reg F.

Limited-Content Messages

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