TCN Launches “The Complete Guide to Managing Call Center Agents,” a Free Online Resource for Managers

ST. GEORGE, UT -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of “The Complete Guide to Managing Call Center Agents,” a free online resource for managers.

“Managing a busy call center is no easy task, which is why we’ve created our online guide to help managers unlock their agents' soft and hard skills that are essential to developing powerful customer experiences,” said McKay Bird, chief marketing officer at TCN. “Call center agents are an integral part of customer service and it’s vital that they feel valued and acknowledged in order to best serve customers.”

TCN’s online guide offers numerous strategies and best practices for keeping call center agents engaged and working efficiently. These include onboarding and ongoing training of agents, leveraging automated customer service technology tools, listening to agent feedback, nurturing agent/customer relationships, offering performance incentives, exceeding customer expectations and managing remote and WFH agents.

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