They say every cloud has a silver lining, and it appears the chaos caused by the Covid-19 pandemic is no exception. While March and April of 2020 were difficult for accounts receivable entities as they figured out how to deploy employees remotely while maintaining compliance with security and operational standards, it appears these efforts and how collection entities conducted themselves during the pandemic were not in vain.
Judging by recent regulations and orders, it seems at least some states recognized that allowing collection agents of properly licensed agencies to work from home did not result in any doomsday predictions coming to fruition. In January, Maryland issued guidance that will ultimately allow collectors to work from home post-pandemic, and in recent weeks Connecticut and Minnesota have followed suit.
Connecticut:
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