Phillips & Cohen Achieves Vulnerable Customer Accreditation

WILMINGTON, Del. -- Phillips & Cohen Associates, Ltd. (PCA), the leading specialist recoveries management business servicing creditors in the US, Canada, UK, Ireland, Australia, New Zealand, Spain, Portugal, and Germany is delighted to have achieved the much sought-after BSI 18477:2010 accreditation for its handling of vulnerable UK consumers.

BSI 18477:2010 is the acknowledged international standard for businesses, recognizing the provision of inclusive services, equally accessible to all consumers regardless of their personal circumstances.  PCA, which has been consistently recognized for its compassionate engagement model during its 24-year history, is proud to have achieved this high standard for dealing sympathetically with these specialized consumer circumstances.

Nick Cherry, Chief Operating Officer added, “As a business, Phillips & Cohen has always prided itself on the ability to engage with consumers at the most sensitive of times and remains committed to operating in a transparent and accessible manner.  We believe in treating people with dignity and respect, and we are therefore delighted to have achieved the BSI accreditation for identifying and responding positively to consumer vulnerability.”