BUFFALO, N.Y. -- In May 2021, Erin Kerr at the IA Institute wrote an article entitled Why Your Self-Service Portal is Under-Performing and What You Can Do to Fix It (insidearm.com), in which she mentioned ensuring ADA Compliance in Service Portals.
In 2019, there were approximately 10,200 lawsuits filed for ADA Title III website violations. In 2020, those numbers rose approximately 12%, even with the pandemic shutdowns. Some industry experts believe that number will exponentially increase as the pandemic eases and businesses return to normal.
Keeping this in mind, Concepts2Code has addressed this issue for years with its TakeWebPayments payment portal. The solution provides enhanced consumer accessibility in order to address any potential Americans with Disabilities Act (ADA) Title III issues.
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