How TCN Innovates in a Highly Regulated Industry

McKay Bird is the Chief Marketing Officer of TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies.

Can you describe the process of innovation at your company? What does it look like? Who is involved?

Innovation at TCN doesn’t just come from the engineering and development teams, it’s a group effort that also involves our executive team and our marketing, sales, and business development teams with a shared goal of finding solutions to solve the most common problems we’re hearing from our customers.

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