Convoke Introduces Consumer Call Recording Fulfillment

ARLINGTON, Va. -- Convoke, a leader in SaaS solutions for the debt collection market, is pleased to announce significant updates it has made to its collections intelligence platform. Each year, Convoke develops and releases multiple new and expanded features to its platform to support its clients' evolving needs.

Audio Recording Fulfillment

To support increased vendor oversight, Convoke has integrated two of its primary features – Data Groups and audio file loading. As third-party collection partners load dialer logs onto the platform, Convoke can now automatically request audio recordings of specific phone calls based upon criteria established by the credit issuer. The third-party collection partners in turn load these recordings to the Convoke platform for credit issuer review. New reporting and service level agreement tracking have been added as well in support of this new feature. These enhancements represent another exciting milestone in Convoke's mission to help credit issuers achieve the utmost level of oversight possible over their third-party networks.

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