City of Norfolk, VA Goes Live on CSS IMPACT’s Financial Cloud as its Enterprise Debt Collections Platform

NORFOLK, Va. -- On February 1st, 2021, the City of Norfolk Virginia, Department of Finance, officially launched CSS IMPACT Financial Cloud as their new Cloud Collections & Accounts Receivable Management Financial Ecosystem. CSS, Inc., the developer of “IMPACT | HD 2.0” is the leading provider of “NextGen” Cloud Financial & Debt Collections Ecosystem platforms with a focus on “Ai” (Artificial Intelligence) machine learning Digital Collections.

The following excerpts from the City Manager’s publication update of February 12th, 2021, eloquently describe the benefits of this launch:

“The City has implemented Phase I of a new enterprise accounts receivable management system that streamlines automated processes and makes collection services much more efficient, effective, and transparent for the customer.  The purchase and implementation of the cloud-based CSS IMPACT Ecosystems software (CSS) allowed the City to retire several internally developed legacy applications when the new system was rolled out on February 1st.

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