NRA Group Partners with Interactions to Drive Collections Industry Forward

FRANKLIN, Mass. -- Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced that NRA Group, a leading accounts receivable management (ARM) company, has deployed a sophisticated Interactions Virtual Collection Agent (VCA) in record time. Progressing from contract signature to the first call in a few months, NRA Group is accelerating the impact of its REV-TECH™ channels using the VCA for dramatic improvements in efficiency and profitability.

NRA Group (formed by the acquisition of Credit Plus Solutions Group est. 1922 & National Recovery Agency Inc. est. 1976) has successfully provided extended business office services such as revenue cycle, debt collection, skip tracing, payment processing, early out and credit bureau reporting to some of America's leading companies for decades. As consumer debt continues to rise, the company strives to manage unprecedented call volume while balancing both the agent and customer experience. Interactions’ OmniChannel VCA was the only solution purpose-built for collections that could quickly and effectively help them meet their unique needs. 

“This year, the need for an AI-powered virtual assistant in our contact centers became more urgent than ever. We needed a solution that could quickly support both our agents and our customers, and successfully automate the sensitive, complex and compliant process of collecting payments and negotiating debt recovery plans,” said Steve Kusic, CEO, NRA Group. “By getting our VCA up and running so quickly, we’re setting ourselves up to see measurable results faster than we ever anticipated.”

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