The Latest Developments in the World of Call Delivery

A lot has happened in the call delivery world in the last year. Here is my attempt to weave together the developments and put them in context.

Robocalls quantified

According to a report published earlier this month by robocall analytics company Hiya, voice traffic was up 184% in 2020 compared to 2019. Unfortunately, so are the scams. The report states that each of us received an average of 144 spam calls last year—58% of which were fraudulent. A Censuswide survey of more than 2,000 consumers and 300 business professionals commissioned by Hiya revealed that 75% of Americans surveyed were targeted by scammers over the past 12 months, and more than 7% reported losing more than $500 as a result of a phone scam in 2020.

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