At Least One Carrier Now Expressly Prohibits Debt Collection Text Campaigns

The accounts receivable management (ARM) industry learned some new terms just a few years ago: call blocking and call labeling. This year, the new term you need to be aware of is “text blocking.” It seems that at least one major carrier has declared debt collection texts off-limits, regardless of procedures or level of compliance.


insideARM recently received a copy of T-Mobile’s Code of Conduct (also referred to as the “Guidelines”), dated November 2020. The document is provided as a compliance and best practice guide to facilitate “high-quality, high-integrity business communications, not SPAM or unconsented messaging” by those who use the T-Mobile Commercial Messaging network.

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