It’s Time to Think Differently About the Possibilities of Text Communication

This article, written by insideARM's CEO Stephanie Eidelman, is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series of articles and videos showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.

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Are you familiar with the term, Rich Communication Services (RCS)? It’s possible that you are but may not realize it. RCS is the communication platform that is likely to replace SMS text messages. And I predict it will revolutionize the way collectors communicate with many consumers.

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