Thinking Differently About Getting Your Calls Through in the New Age of STIR/SHAKEN

This article is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series of articles and videos showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.

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As timelines for STIR/SHAKEN implementation, mandated by the TRACED Act, move closer and closer, conversations about call authentication through STIR/SHAKEN have started to trump conversations about call blocking and labeling analytics. There is a lot of information published online about STIR/SHAKEN, some technical, some hypothetical, but our purpose here is to discuss the challenges associated with STIR/SHAKEN call authentication and the enterprise caller.

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