PSCU Partners with Telrock to Offer Next-Generation Delinquency Management Software Platform

ST. PETERSBURG, Fla. -- PSCU, the nation’s premier payments credit union service organization (CUSO), announced it has entered into an agreement with Telrock to offer its cloud-based collection and recovery software platform, Optimus, to PSCU Owners and other credit unions to improve their overall delinquent account management performance. 

Through this partnership, both PSCU and CU Recovery & The Loan Service Center, a PSCU company, will leverage Telrock’s leading-edge collection and recovery software platform to help credit unions achieve a higher level of efficiency, effectiveness and compliance across all products for both first- and third-party collections.  

“Performing and managing delinquent account activities is becoming increasingly complex and demanding, especially as we navigate the COVID-19 environment and the increased delinquencies we anticipate as a result of the pandemic,” said Steve Balmer, managing vice president of Delinquency Management for PSCU. “With Optimus, we will be in the unique position of having an expanded and enhanced set of collection and recovery capabilities that we will utilize to improve our own results, as well as make the platform easily available to credit unions for use in their own delinquency management efforts.”

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