The Collection Agency of the Future: A Conversation with Tim Collins

This video is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.


Today I'm talking with Tim Collins, General Counsel and Chief Compliance Officer of True Accord, a digital debt collection agency that is reinventing the collections experience. Tim has been in the collections industry for decades and is widely viewed as one of the "thinkers" in the space. Our conversation represents the third installment in a series that Tim began in writing in April to lay the groundwork for reimagining the collection agency we know today. Listen to our provocative discussion below, and read those earlier pieces here:

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