Electronic Patient Communications in the Wake of HIPAA: The Ban Has Lifted

Healthcare providers remain skittish when it comes to email or text communications, and their reluctance is understandable. 

Historically, both email and text messages were considered inherently unsecure modes of communication. In addition, many healthcare providers and business associates believe the Health Insurance Portability and Accountability Act (HIPAA) and the HIPAA Privacy and Security Rule’s restrictions on the use, transfer, and storage of demographic data and Protected Health Information (PHI) make email and text messaging far too risky. 

In response to the concerns of the healthcare community as well as the financial services industry—which has similar needs to protect the confidentiality of personally identifiable information—the cellular phone and internet industries have built safe, secure electronic communication platforms that secure information both in transit and at rest. 

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