Mass. AG Enters $4M Settlement with PRA for Allegedly Violating Consumer Protection Laws

The Massachusetts Attorney General’s Office (AG) will announce a $4 million settlement with Portfolio Recovery Associates (PRA) today, according to the Boston Globe. The AG’s investigation into PRA began after it received hundreds of complaints from consumers about the company.

The AG's office alleges that PRA violated consumer protection laws in its efforts to collect debts. Specifically, the AG alleges that PRA collected debts for which it did not have proper documentation to show that the debt was actually owed, the amount of debt owed, and ignored the statute of limitations for pursuing debt. Additionally, PRA allegedly collected exempt Social Security income from consumers. 

As part of the settlement, according to the Boston Globe article, PRA agreed to:

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