Online Debt Negotiation Tools: Reduce My Compliance Risk and Make More Money? Sign Me Up!

Editor's Note: This article is published on insideARM with permission from the author.

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As we all know, there is a significant shift in today’s consumers' preferred method of communication. Most consumers would rather avoid the direct dialogue with a live agent call, and the idea of any mail that is not email seems ancient. As collection firms and agencies develop strategies to accommodate this shift, the benefit of these preferences should not be overlooked. 

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