Where to Begin in Order to Realize the Benefits of Machine Learning in Collections?

This article is part of an ongoing Think Differently series, launched in October 2019. Written by members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.


It’s no secret that artificial intelligence (AI) is flattening specific challenges across different industries and types of operations, from preserving the world’s honeybee populations to improving customer service. The same way collections firms transitioned from analog to digital over the last 20 years, building a fully artificially-intelligent enterprise with machine learning is the next wave of mass tech adoption. But where do you start?

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