ARM’s Digital Transformation is Here. Now.

This article is part of an ongoing Think Differently series, launched in October 2019. Written by members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.

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While the internet and digital technology have transformed much of the global economy, change has come more slowly to the accounts receivable management (ARM) industry. That means that collection agencies, debt buyers and their clients have missed out on the early waves of new efficiencies and improved service models that just about every other industry now offers.

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