Submitting Comments to the FCC for its Notice of Proposed Rulemaking? Let’s Clean Up Our Vocabulary

One of the earliest issues raised in the context of “robocall” processing was the inherent ambiguity of that term. The exact scope of a “robocall” still remains unclear, and even today different government agencies (i.e., the FCC and FTC) have different definitions of that term. 

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In the past, particularly in the context of analytics-based call blocking, we were saddled with a vocabulary that used inherently nebulous terms, such as referencing “illegal” or “legal” calls. The terms “wanted” and “unwanted” calls were no better. This vocabulary does not lend itself to precision, and it is evident that after several years, use of such “loaded” terms facilitates rhetoric, but not a common understanding.

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