Call Blocking and Labeling: Technology Only as Strong as its Weakest Link

Yesterday at its Open Commission Meeting, the FCC voted to adopt its Declaratory Ruling and Third Further Notice of Proposed Rulemaking, clarifying that voice service providers may block illegal and unwanted calls as the default before they reach consumers’ phones, and proposing a safe harbor for providers that block calls that fail call authentication while ensuring that emergency and other critical calls reach consumers.

But what happens when wanted calls are miscast as unwanted calls, or worse yet, miscast as illegal calls? That’s the world we’re currently living in today, and it’s about to get worse.

The Shifting Tides

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