Part 2: Top 10 Elevator Conversations about the CFPB’s Proposed New Rules for Debt Collection

Editor's Note: This article previously appeared on the Ontario Systems Blog and is republished here with permission.

As I write this, it has been three weeks to the day since the CFPB released its proposed new rules for debt collection. After the initial frenzy of conversation, consumer groups and the debt collection industry have quietly retreated to their respective corners. As a watchdog over legislation, regulation and case law impacting the industry, I find their silence deafening. Both camps are assessing precisely how their world will change if the new rules, as proposed, become final without any significant change. In the meantime, let’s look at five more elevator conversations (if you missed the first five, check them out here) you can use to help your team digest 537 pages of information.

Elevator Conversation #6: “The Limited Content Message is not a communication, but it may be a call if you leave a voicemail.”

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