Why Collections RPCs Keep Dropping and What to Do About It (sponsored)

The ever-changing dynamics of the collections environment are making it increasingly difficult for organizations and agencies to contact their customers. Government regulations, robocalls, call blocking, spam-mislabeling, lack of consumer trust in answering calls, and inaccurate phone data have radically accelerated the drop in right-party contact rates and operational efficiencies. 

Government Regulations

On May 7, 2019 the Consumer Financial Protection Bureau (CFPB) issued its long-awaited Notice of Proposed Rulemaking to implement the Fair Debt Collection Practice Act (FDCPA). The proposed rulemaking addresses many aspects of communicating with consumers, including limiting call attempts and telephone conversations from debt collectors to no more than seven attempts by telephone within a consecutive seven-day period to reach a consumer about a specific debt. Once a telephone conversation between the debt collector and consumer takes place, the debt collector must wait at least a week before calling the consumer again. [1]

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