Numeracle and the Consumer Relations Consortium Partner to Study Call Labeling in Collections

ARLINGTON, Va. and ROCKVILLE, Md. -- Numeracle and The iA Institute's Consumer Relations Consortium (CRC) announced the release of a Call Labeling Benchmark Report.

In response to the increasing prevalence of improper call blocking and labeling experienced across the Collections industry, Numeracle partnered with the CRC to conduct a Benchmark Study.

This study set out to examine the impact of call blocking and labeling on a cross-section of participating member organizations within the CRC to identify strategies to improve caller ID presentation across this industry. 

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