When a Collector Talks to a Bot: How to Solve for Time-Wasting Apps

Debt collectors are seeing a rise in bots used by consumers that are designed to waste a phone agent’s time. It’s not surprising that technology like this has evolved considering the illegal robocalls that plague us all. (Editor’s Note: Just yesterday, I received repeated calls from my own phone number where an automated voice informed me that my software license from a well-known company was about to expire.) Illegal robocalls are frustrating, so it’s a natural tendency to want to frustrate these callers right back.


The problem is that these time-wasting apps are being used on more than just illegal robocallers who are trying to scam consumers—they are being used against legitimate businesses that are trying to reach their customers, such as debt collectors.

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