LiveVox Partners with Subway to Discuss Best Practices for Driving Digital Transformation in the Contact Center at CCW Winter 2019

SAN FRANCISCO, Calif. -- LiveVox Inc., a leading provider of cloud contact center solutions, announced that LiveVox General Manager of Digital Solutions, Boris Grinshpun, and Subway Project Manager, Susanne Sasso, will host an interactive discussion group on the topic of omnichannel engagement at the upcoming CCW Winter Conference. The session will discuss keys to creating a clear path for contact centers to evolve from voice-only contact strategies to ROI-driven digital engagement.

On the event, Boris Grinshpun, General Manager of Digital Solutions, LiveVox states, “For over 20+ years, the contact center industry has been attempting to achieve ‘omnichannel engagement’. The idea of a singular experience has been an easy one to understand, but an incredibly difficult one to obtain. As technology, such as chatbots and AI, move even faster, it may appear that establishing the personalization that customers are demanding may be more difficult than ever. But that is not the case. Recent developments in cloud have made the path to omnichannel much easier.  I am excited to join Susanne to share more on this and other best practices on how to bring back the human element of engagement.”

To learn more about LiveVox, please visit our website.

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