Convoke Introduces Debt Settlement, API Support, Single Sign On

ARLINGTON, Va., — Convoke, a leader in SaaS solutions for the debt collection market, today announced the most recent software update to its debt collections compliance and management hub.  Each year, Convoke develops and releases several updates to its platform to support its clients’ evolving needs.  This latest major release includes the introduction of Convoke’s debt settlement feature, the addition of single sign-on (SSO) capabilities, the use of APIs for auto repossession, as well as new Data Groups.

Debt Settlement Support
Convoke has introduced a new feature to support credit issuer needs with consumers who have engaged debt settlement agencies (DSAs) to help them resolve past due accounts.  The new DSA feature allows credit issuers to more easily manage and expedite the debt settlement process by leveraging Convoke’s core functionally.  The new feature facilitates, tracks, and automates the interaction between the credit issuer and the DSA, providing an essential innovation to the credit issuer/DSA workflow.  The debt settlement feature adds to existing collection channels supported by Convoke, which include debt sales, agency collections, legal collections, and auto repossession.

API Support
The recent software update made various enhancements to Convoke’s Auto Repossession functionality, most notably the introduction of an application program interface (API) which allows auto repossession users to receive instantaneous notification of, or query for, actions that have been dynamically generated or recorded in Convoke.

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