Call Center Worker and Consumer Protection Act Continues to Build Support

The U.S. Call Center Worker and Consumer Protection Act continues to gain support in the House of Representatives. If passed, could bring change to the way representatives start their calls with consumers. H.R. 1300 was introduced in March 2017 by Rep. David McKinley (R-WVa), and now has 60 co-sponsors, including 10 Republicans and 50 Democrats. The Bill was originally introduced in 2015, then re-introduced in 2016. H.R. 1300 represents the third try.

The Act would establish a list of companies that move call center work out of the country, requiring that businesses with at least 50 call center employees notify the Department of Labor at least 120 days before relocating outside of the United States. Those in violation would be subject to a civil penalty of up to $10,000 per day.

Employers remain on the list for up to three years after each relocation, and are not eligible for federal grants or federal guaranteed loans for five years after being added to the list. Government contracts would favor companies not on the list.

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