Livevox CEO Discusses Leveraging Multichannel Consent to Drive Digital Engagement at insideARM’s 2018 First Party Summit

SAN FRANCISCO, Calif. -- LiveVox Inc., a leading provider of cloud channel of choice communications solutions, announced LiveVox CEO will share with First Party leaders how cloud is helping solve for the challenge of managing multichannel consent by embedding consent management functions into existing agent workflows. In doing so, contact centers not only empower agents to meet customers on their channel of choice, but also establish a simplified path to evolving towards a digital strategy.

As a preview to his session, LiveVox CEO Louis Summe notes, “Businesses are facing mounting pressure to service a customer who is expecting more personalization than ever -- at a pace faster than ever. Staying in front of these expectations can be challenging, especially for contact centers who must align engagement strategies with customer consent preferences across multiple channels. In this environment, we believe agents hold the key to solving for both and I look forward to sharing how at this year’s First Party Summit.”

Louis Summe, member of the CRC council and EY’s 2018 Entrepreneur Of The Year Semi-Finalist, will speak on Wednesday, June 6th at 9:30 AM - 9:40 AM CT

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