Collectors Need a Better Way to Confirm they are Speaking with the Right Person

Many of my Linkedin friends know I’ve started a video conversation about what I see as possible solutions to fundamental challenges facing the debt collection industry. Last night I posted my third installment, which covers the super-awkward experience faced by consumers and collectors during the opening of a call.

To provide just a bit of context for those who haven’t watched, in my first video I outlined these three challenges (you can watch it here):

Video #2 focused on practical ways the industry could address the first challenge – scammers – by inserting mechanisms of trust back into the system. You can watch it here, or read about it here.

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