Industry Groups File Responses to FCC Call Blocking Notice

Yesterday several industry groups filed comments with the Federal Communications Commission (FCC) regarding mechanisms to resolve erroneously blocked calls.  

On November 17, 2017 the FCC adopted rules to allow call carriers to block unwanted or illegal “robocalls.” The rules now allow voice service providers to block calls in these four categories:

At the same time, the FCC issued a Further Notice of Proposed Rulemaking (FNPRM) to gather input on ways to minimize the effects of calls blocked in error. The deadline to submit comments on the FNPRM ended yesterday. Multiple groups submitted input, including the Professional Association for Customer Engagement (PACE) -- the Consumer Relations Consortium was a co-signer of these comments, as was Alorica, Inc. -- and ACA International.

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