NCRI Launches ContactPoint360 to Offer First Party Collections, Customer Care, Retention, and Back Office Support

ONTARIO, Canada — National Credit Recovery International, (NCRI), a leading Credit Intermediation and BPO services provider based in Mississauga, Canada and servicing nationally scoped Canadian and US clients, is pleased to announce the launch of a new dedicated operations division focusing on the provision of BPO services such as First Party Collection, Customer Care, Retention and back office Support. To be known as ContactPoint360, this division will draw on the expertise of NCRI leadership and the successful experience accumulated in this area by NCRi to deliver quality services from a dedicated corporate platform and brand.

ContactPoint360 distinguishes itself as a customer focused company with flexibility to meet the needs of corporate clients for all sizes and industries.  Among its unique capabilities is an industry leading delivery model with a focus on service excellence, data analytic insights, customer segmentation, regulatory compliance experience and advanced reporting and dashboard capabilities to provide transparency and oversight to the operation. CP360 combines its technology investments, a bottom line focus, its process and data oriented approach and the skills of its team to offer a winning combination to clients.

NCRi President  Tony Pampena stated “We are very excited to see this division leave the NCRI incubator and make its way through the market as an independent, strong, and capable entity. The division is well positioned to showcase its abilities and track-record.”

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