LiveVox Discusses Approaches to Optimizing Patient Engagement Strategies in a Changing Insurance Landscape

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will join operations experts from IHMS, in partnership with the Healthcare Financial Management Association (HFMA), to provide insights into the top insurance enrollment challenges moving into 2016 and innovative approaches to adapting existing resource to optimize patient engagement and revenue cycle performance levels.

Since it was signed into law in March 2010, the Patient Protection and Affordable Care Act (ACA) has presented the healthcare industry with a number of significant challenges. The increasing number of newly enrolled patients—multiplied by more complex coverage rules—has created unprecedented operational challenges in engaging patients at multiple points in their healthcare journey, along with managing revenue cycle results. Healthcare executives can choose a mix of three strategic levers—people, process, and technology—to address these issues.

During this webinar, operations and contact strategy veterans outline revenue cycle strategies implemented by leading healthcare providers and servicer operations that use process and technology to meet today’s challenges with more effective and efficient staffing.  The webinar takes place Tuesday, November 17, from 2:00 – 3:00 p.m. CST and was created for healthcare professionals managing revenue cycle operations, patient engagement, and patient servicing.  

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