Participation Cuts Both Ways; Another Take On “Meaningful Involvement”

Mark Dobosz

The FTC-CFPB Debt Collection Dialogue this week in Dallas discussed many areas of the debt collection process. One topic that was particularly interesting came out during the afternoon’s second panel dialogue.

The panel brought up the issue of default judgments and improving the engagement of consumers in the process of resolving legitimate debt obligations. Since the FTC’s document “Repairing the Broken System” came out five years ago, industry representatives have shared a number of initiatives for increased communications with consumers to address concerns expressed in that report regarding consumer involvement.

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