Consumer Survey Underscores Issue of Mis-placed Regulatory Focus

Stephanie Eidelman

The Consumer Federation of America and the North American Consumer Protection Investigators conduct an annual survey of state and local consumer agencies to ask about the top complaints they received in the previous year, the worst and fastest-growing complaints, new types of complaints, their biggest challenges and achievements, and their suggestions for new laws to better protect consumers. This year, 37 agencies in 21 states across America responded to the survey. This report, released on Wednesday, details the findings.

Some of the report highlights:

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