PayPal Tries To Get User Agreement Right Under New TCPA Ruling

[Note: Thanks to Joann Needleman, leader of Clark Hill’s Consumer Financial Services Regulatory & Compliance group for her significant contribution to this article, as noted below.]

Stephanie Eidelman

In June, I wrote about the fact that EBay and PayPal had revised their user agreements to include a statement related to their ability to communicate with customers via autodialed calls and text messages for various purposes, including collecting a debt. The change raised eyebrows of those concerned with the boundaries of prior express consent.

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